Terms & Conditions

These Terms of Use (“Terms”) govern your use of the websites provided by NSTORY PTE. LTD. (or referred to as ("we", "our", “us” or "NSTORY", “NEON”) (collectively the “Platforms”). Please read these Terms carefully. By accessing and using the Platforms, you agree that you have read, understood, and accepted the Terms including any additional terms and conditions and any policies referenced herein, available on the Platforms. If you do not agree or fall within the Terms, please do not use the Platforms.

Our objective is to link you to the restaurants we partner with (“Partner Restaurants") and allow you to order Items for delivery (our “Service”). Once you have placed an order, your Items will be delivered to you by our Partner Restaurant (“Partner Delivery) (each a “Delivery”) depending on the Partner Restaurant you have selected. We are online ordering system provider. We shall not be liable for orders and delivery issues. Also, we are not involved in direct transactions between you and restaurant.

Each Partner Restaurant might have a prescribed delivery area. This delivery area may change at any time due to factors such as weather, or demand on our service. Our Partner Restaurants each decide their own operating hours. That means that the availability of our Service, and the range of Partner Restaurants from which you can order, depends on the Partner Restaurants in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner Restaurant, or the Platform is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

Partner Restaurants are responsible for the preparation, condition and quality of Goods. Partner Restaurants are responsible for delivery of the Goods and/or Orders. NEON shall not be liable for any loss or damage arising from your contractual relationship with the Partner Restaurants.

Age-restricted products (including alcohol) can only be sold and delivered to persons aged 18 or over. To purchase Alcohol, you must be of the statutory legal age. NEON, the Partner Restaurant, and their delivery riders reserve the right in their sole discretion to ask for a valid proof of age (e.g. ID card) to any persons before they deliver Alcohol. The Partner Restaurant and the delivery driver may refuse to deliver alcohol to any person who is or appears to be under the influence of alcohol. If delivery of any age-restricted product is refused, you will still be charged for the relevant Item and for delivery.

NEON care about data privacy and security. Please review our Privacy Policy. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use.

The Site may contain links to other website (“Third-Party Websites”) and by clicking on these links, you agree to do so at your own risk. NEON does not control or endorse these third-party websites or links and shall not be responsible for the content of these linked pages. NEON accepts no liability or responsibility for any loss or damage which may be suffered by you in relation to your access and use of these third-party links and websites.

All trademarks, logos, illustrations, and images reproduced on the website are controlled and regulated by copyright as well as intellectual property throughout the whole world. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent. Use of any materials on the Platforms is at your own risk.

We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service, we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

NEON may amend these Terms at any time in its sole discretion. The amended Terms shall be effective immediately upon posting and you agree to the new Terms by continued use of the Platforms. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Platforms immediately

The Singapore courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Singapore.

In the event of a dispute as to the Terms, the English version shall prevail. The English language version of these Terms shall control in all respects and shall prevail in case of any inconsistencies with translated versions.

If you wish to contact us regarding the site or to receive further information regarding use of the site, please contact us at:
#13-04 Eon Shenton, 70 Shenton Way, Singapore079118